The Trimoryn Refund Process, Step by Step
Call +1 (323) 391-7425 with your order ID within 60 days, pack the bottles with your name, email and order ID inside, then ship them tracked, at your own cost, to the New York returns address. Refunds post a few business days after the return is credited, then a bit longer to show on your card. Opened bottles aren't addressed separately; ask the order desk.
The return process, start to finish
This is the procedural version of the guarantee page: the same sixty-day policy, laid out as the actual sequence of things to do rather than a summary of what it covers.
Call +1 (323) 391-7425 inside 60 days of purchase
Tell the order desk you want to return a Trimoryn order and have your order ID ready. This confirms you're inside the window before anything gets shipped anywhere.Pack the bottles with your details inside the box
Include full name, email and order ID, written clearly, so the returns team can match the package to your order once it arrives.Ship it, tracked, to 1460 Broadway, Floor 8, New York, NY 10036, USA
The buyer pays for return shipping. Choose a tracked service and hold onto the receipt until the refund is confirmed.Wait for the package to be received and credited
There's no way to speed up transit time, but a tracking number at least tells you when it has arrived.Refund posts 3-5 business days after the return is credited, then 5-10 days to show on the card
The first stretch is on us; the second is your card issuer posting the credit to your statement.
What actually has to be in the box
| What goes in the box | Why it's there |
|---|---|
| The bottles you're returning | Obvious, but a return missing the product itself can't be processed as one. |
| Your full name | Matches the package to the right account once it's opened. |
| The email used at checkout | A second way to find your order if the name alone isn't enough. |
| Your order ID | The fastest way to match a package to an order. Write it on a slip of paper, not just from memory. |
None of this is on a printed return label, because the checkout does not issue one. You are addressing and paying for this parcel yourself, so double-check the address before you seal the box.
A short note isn't required, but if you include one anyway, put the same three details on it in your own handwriting: name, email, order ID. Duplicating them on paper is cheap insurance against a shipping label that gets torn or smudged in transit.
What if you've already started a bottle?
The material behind this site doesn't draw a separate line between an unopened bottle and one you've begun taking capsules from. Rather than guess at a rule that isn't written down anywhere we were given, the honest answer is: call the order desk before you pack anything and ask what your specific order qualifies for. They can tell you in one call what this page can't responsibly promise in general.
What we can say is that the guarantee is framed around being unhappy with the product, not around a bottle staying factory-sealed, so a started bottle is not automatically outside the conversation.
If you bought a multi-bottle kit and only started one, mention that on the call too. The order desk can tell you how the sealed and opened bottles in the same order are treated, which this page cannot do for every possible mix in advance. See the pricing page for what each kit contains.
Does the refund include what I paid for shipping?
The refund covers the price of the product. If you paid a shipping charge at checkout on the two-bottle kit, this page doesn't spell out whether that specific line is refundable on top of the product price, and we would rather say that plainly than guess at a number. Ask the order desk when you call; they can tell you exactly what your refund will include before you ship anything back.
What is clear either way: the cost of shipping the bottles back to us is yours, separate from whatever the original shipping charge was on the way out. See the shipping page for how that outbound charge is set in the first place.
A last check before you seal the box
- Called the order desk and confirmed you're inside the 60-day window.
- Have the order ID written down, not just remembered.
- Bottles packed with your name, email and order ID inside the box.
- A tracked shipping label bought and the receipt saved somewhere you won't lose it.
- Package addressed to the New York returns address, not the Colorado distributor block on the bottle itself.
Getting the address right matters more than it sounds: the label's distributor block and this site's returns address are two different places, and a box sent to the wrong one can sit for a long time before anyone connects it to your refund.
Timings you can actually plan around
| Stage | Typical time |
|---|---|
| Your parcel in transit to the returns address | Depends on the carrier and service you choose |
| Return received and credited | 3-5 business days after the return is credited, once it's checked in |
| Credit posts to your card statement | 5-10 days to show on the card, on your bank's own schedule |
The only stage nobody but you controls is the first one: how fast a tracked parcel actually travels. Everything after your package is scanned in follows the schedule above.
If you want a sense of the earliest realistic date, count from when the parcel was actually dropped off, not from the day you called. A clock that starts on a phone call but a box that ships three days later will always look slower than it really is.
Chargebacks: a shortcut with a real cost
A chargeback and a return are not the same request. A chargeback asks your card issuer to pull the money back directly, without going through the steps on this page, and it puts your bank in the middle of deciding what happened instead of the order desk.
That route can take longer than the timeline above, because a bank's dispute process runs on its own schedule, and it does not require you to ship anything back. Going through the guarantee instead, by calling first and returning the bottles tracked, gives you a known process with a known timeline rather than an open dispute with an uncertain one.
If you've already filed a chargeback, call the order desk anyway. It's still useful for them to know an order is in dispute.
None of this is a threat about what happens if you do dispute a charge. It's a practical comparison: one path has a phone number, a known address and the timing on this page attached to it, and the other hands the whole decision to a third party on a schedule you don't control.
The website inbox can't see your order. The order desk can.
Two inboxes, two different jobs
[email protected] is the website inbox: pages, typos, privacy questions and press, answered Mon-Fri 9:00am-5:00pm ET. It cannot see or act on an order, because it was never built to. Emailing a refund request there just adds a delay before it gets forwarded to someone who can actually help.
+1 (323) 391-7425 and [email protected] are the order desk: orders, tracking, changes and refunds. This is the number and address on every step in this article, and it's the one that can actually see your order.
If you're not sure which one you're about to email, ask yourself whether the question is about the website or about something you paid for. A typo on this page is the website inbox's job. A bottle that hasn't shown up is the order desk's.
Refund Policy: common questions
What are the exact steps to return Trimoryn?
Call +1 (323) 391-7425 with your order ID, pack the bottles with your name, email and order ID inside, ship it tracked to 1460 Broadway, Floor 8, New York, NY 10036, USA at your own cost, then wait for it to be credited.
What has to be written inside the return package?
Your full name, email and order ID.
Who pays for return shipping?
The buyer. Use a tracked service and keep the receipt until the refund shows up.
Can I return a bottle I've already opened?
The policy doesn't spell out a separate rule for that. Call the order desk before you pack anything and ask what your order qualifies for.
How long does the whole refund take?
3-5 business days after the return is credited, then 5-10 days to show on the card, once the package is received, on top of however long the parcel took to get there.
Is a chargeback faster than a return?
Not usually. A chargeback runs on your bank's own dispute timeline, which can take longer than calling the order desk and returning the bottles directly.
Can I email [email protected] about a refund?
That inbox handles the website itself and cannot see your order. Use the order desk phone number or its email instead.
Where do I send the return?
1460 Broadway, Floor 8, New York, NY 10036, USA, with your name, email and order ID inside the box.
Keep reading
What does the 60-day guarantee cover?
The policy itself, in plain terms, before you get to the paperwork.
Read →How does shipping work the other way, to me?
Free shipping, tracking and what to do about a late parcel.
Read →How do I reach someone about my order?
The website inbox and the order desk, side by side.
Read →Order Trimoryn from the authorized retailer
60 servings per bottle, 1 to 2 droppers a day. Kits of 2, 3 or 6 bottles run from $49 a bottle on the sales page, with a 60-day money-back guarantee. Questions first? Call +1 (323) 391-7425.
