Contact Mytrimoryn: Two Channels, Two Jobs
Two separate channels answer different questions. The website inbox, [email protected], handles pages, typos, privacy and press, Monday to Friday 9 to 5 ET, and cannot see an order. The order desk, +1 (323) 391-7425 or [email protected], handles orders, tracking, changes and refunds. Calling the right one first saves a wasted round trip.
Two channels, and the difference between them
| Channel | What it handles | Hours | What it cannot do |
|---|---|---|---|
| [email protected] | Pages, typos, privacy questions, press | Mon-Fri 9:00am-5:00pm ET | Cannot see, change or look up an order |
| +1 (323) 391-7425 or [email protected] | Orders, tracking, changes and refunds | Order desk hours | Cannot edit a page or answer a press question |
These are run separately on purpose. The inbox that fixes a typo on this site has no access to an order database, and the desk that can look up your order has no reason to edit a web page. Writing to the wrong one does not lose your message, but it does add a delay while it gets forwarded to the right place.
Why these two channels stay separate
Keeping the two channels apart is a deliberate choice, not an accident of how the business happens to be organized. The order desk needs fast access to a live order system: who bought what, when, and what stage the parcel is at. Bolting a general press-and-typo inbox onto that same system would slow both jobs down, not speed either one up.
The reverse is also true. A page correction does not need to touch order records at all, and giving the website inbox that kind of access would be a privacy risk with no real benefit attached to it. So it does not have that access, and it never claims to, on this page or on any other page of this site.
The website inbox, in detail
[email protected]: this website
This inbox is read by the people who write and check the pages on mytrimoryn.com. It handles a wrong number on a page, a broken link, a privacy question about this site, and press or partnership requests. It answers Mon-Fri 9:00am-5:00pm ET.
What it cannot do is look up an order. There is no order database behind this inbox, so a message here about a late parcel or a refund gets forwarded to the order desk anyway, which costs you the time that forwarding takes. Going straight to the order desk for anything about a purchase is faster every time.
This is also the right address for something more specific to this site: a claim on a page that seems to go further than the label, a number on the ingredients page that looks off, or a question about how a figure was checked. That kind of question is exactly what this inbox exists to answer, and it usually gets a more useful reply than the same question sent to the order desk, which has no reason to know how a page was written.
The order desk, in detail
+1 (323) 391-7425 and [email protected]: the order desk
This is the line and inbox that can actually see your order: what you bought, when, and what has happened to it since. Call for tracking, a change to an order still in motion, a question about a charge, or to start a refund under the 60-day guarantee.
The phone line is faster for anything time-sensitive. Email at [email protected] works too, and asks for the same details: your order ID and the name or email the order was placed under.
If your bottle itself looks wrong on arrival, a broken seal, an odd capsule count, or a mismatch with what the checkout described, this is also the desk to call, not the website inbox. They can confirm what actually shipped for your order and decide what happens next, which a page-correction inbox has no way to do.
Two addresses, and what each one is for
| Address | What it's for |
|---|---|
| 825 Third Avenue, Floor 7, New York, NY 10022, USA | This website: correspondence about pages, privacy and press. Not a warehouse, and not where returns go. |
| 1460 Broadway, Floor 8, New York, NY 10036, USA | Returns only. Package returned bottles here with full name, email and order ID, per the buyer pays return shipping. |
Two different floors in two different buildings, doing two different jobs. Mailing a return to the office address, or a page correction to the returns address, mostly just means someone there has to redirect it.
What to have ready before you reach out
| Before you call the order desk | Before you email the website inbox |
|---|---|
| Your order ID, from the confirmation email | The exact page URL or title with the issue |
| The name or email the order was placed under | What looks wrong: a number, a typo, a broken link |
| Which kit you bought and how many bottles you have | A screenshot, if one makes the issue clearer |
| Roughly how many days since you paid | Whether you're asking about privacy, press, or a correction |
None of this is complicated, but having it ready before you dial or start typing turns a call or an email that could take five minutes into one that actually does. Whoever answers can also tell you where you stand right away, instead of calling or writing back later once they track down the details themselves.
A routing table for common situations
| Your situation | Who to contact |
|---|---|
| I want to track my order or check on shipping | Order desk: +1 (323) 391-7425 or [email protected] |
| I want a refund or to start a return | Order desk: +1 (323) 391-7425 with your order ID |
| I was charged the wrong amount | Order desk: +1 (323) 391-7425 or [email protected] |
| I found a typo or a wrong number on a page | Website inbox: [email protected] |
| I have a privacy question about this site | Website inbox: [email protected] |
| I'm a journalist or a partner with a press question | Website inbox: [email protected] |
| My bottle's seal was broken or looked wrong on arrival | Order desk: +1 (323) 391-7425, with a photo if you can send one |
| I want to know if a lab tested my specific batch | See the batch verification page first, then the order desk if you still have a question about your own order |
A typical order desk call, start to finish
Have your order ID ready before you dial
It's on the confirmation email from checkout. Without it, the first few minutes of any call go to tracking down which order is yours.Call +1 (323) 391-7425 and say what you need
Tracking, a change to an order still in motion, a billing question or a refund claim under the guarantee: say which one up front so the call goes straight there.Confirm what happens next before you hang up
Ask for a rough timeline, whether that's a tracking update, a return label, or when a refund should post, so you know what to expect and when to follow up if it doesn't happen.
When each channel actually answers
The website inbox answers within its stated hours, Mon-Fri 9:00am-5:00pm ET. A message sent outside that window is still read; it just waits for the next business day rather than getting an answer overnight.
For anything about an order, calling +1 (323) 391-7425 directly is almost always faster than writing to either inbox, since a live call can pull up your order while you're on the line rather than waiting for a reply.
Contact: common questions
What's the difference between the two contact channels?
[email protected] handles this website: pages, typos, privacy and press. +1 (323) 391-7425 and [email protected] handle orders, tracking, changes and refunds. The first cannot see an order; the second can.
Can the website inbox look up my order?
No. It has no access to order records. Contact the order desk instead for anything about a purchase.
What are the website inbox's hours?
Mon-Fri 9:00am-5:00pm ET. Messages outside those hours are read on the next business day.
Does the order desk have set hours?
Call +1 (323) 391-7425 or email [email protected] for an order question; the phone line is fastest for anything time-sensitive.
Where do I mail a return?
1460 Broadway, Floor 8, New York, NY 10036, USA, with full name, email and order ID inside the package. That is a different address from the company office.
What should I have ready before I call about a refund?
Your order ID from the confirmation email, the name or email the order was placed under, which kit you bought, and roughly how many days since you paid.
Is the New York office the same as the returns address?
No. The office at 825 Third Avenue, Floor 7, New York, NY 10022, USA handles this website. Returns go to 1460 Broadway, Floor 8, New York, NY 10036, USA instead.
My bottle arrived with a broken seal. Who do I contact?
The order desk at +1 (323) 391-7425, not the website inbox. Have your order ID ready and a photo if you can send one.
Keep reading
What does the 60-day guarantee actually cover?
The refund window in plain terms, and what it does not promise.
Read →Is the batch reference real lab proof?
Why the printed lot and CoA numbers are draft references, not results.
Read →Who publishes this site, exactly?
Mytrimoryn's role, the editorial rules and why no reviews are published.
Read →Order Trimoryn from the authorized retailer
60 servings per bottle, 1 to 2 droppers a day. Kits of 2, 3 or 6 bottles run from $49 a bottle on the sales page, with a 60-day money-back guarantee. Questions first? Call +1 (323) 391-7425.
